PRIVACY POLICY
Dynamo Roofing LLC ("Dynamo Roofing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website, submit a form, or interact with our advertising, how we use that information, and the choices you have. By using our website or submitting your information to us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Contact information: Name, phone number, email address, and property address you provide when requesting a quote, scheduling an inspection, or contacting us through forms on our website, Facebook, Instagram, or Google.
- Project information: Details about your roofing, gutter, or siding needs, insurance claim information you choose to share, photos of your property you submit, and appointment preferences.
- Usage and device information: IP address, browser type, device type, pages visited, time spent on our site, and how you arrived at our website, collected automatically through cookies and similar technologies.
- Advertising interactions: Information from advertising platforms (such as Meta and Google) when you interact with our ads or submit a lead form on those platforms.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes, inspections, and roofing services.
- Contact you by phone, text message (SMS), or email regarding your request, appointments, and project updates.
- Send you marketing communications about our services, promotions, and seasonal offers (you may opt out at any time).
- Improve our website, advertising, and customer experience.
- Measure the performance of our advertising campaigns.
- Comply with legal obligations and protect our legal rights.
3. Cookies, Analytics, and Advertising Pixels
Our website uses cookies and similar tracking technologies, including the Meta Pixel (Facebook/Instagram) and Google tools such as Google Analytics and Google Ads conversion tracking. These technologies help us understand how visitors use our site, measure the effectiveness of our advertising, and show you relevant ads on third-party platforms (a practice known as retargeting).
You can control cookies through your browser settings and opt out of personalized advertising through your Meta and Google account settings. Disabling cookies may affect some features of our website.
4. SMS/Text Message and Phone Consent
By submitting your phone number through a form on our website or through our advertising (including Meta and Google lead forms), you expressly consent to receive calls and text messages from Dynamo Roofing LLC regarding your inquiry, quotes, appointments, and related services. These communications may be made using automated technology. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP, and you may request to stop receiving calls by informing us during a call or contacting us using the information below.
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers: Companies that help us operate our business, such as CRM and scheduling software, advertising platforms, and communication tools, under obligations to protect your information.
- Insurance-related purposes: With your direction, when working with your insurance company on a storm damage claim.
- Legal requirements: When required by law, subpoena, or to protect the rights, property, or safety of Dynamo Roofing, our customers, or others.
- Business transfers: If our business is sold or merged, your information may be transferred as part of that transaction.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, and complying with legal, tax, and insurance requirements.
7. Your Rights and Choices
Depending on your state of residence, you may have the right to:
- Request access to the personal information we hold about you.
- Request that we correct or delete your personal information.
- Opt out of marketing emails by clicking "unsubscribe" in any marketing email.
- Opt out of text messages by replying STOP.
To exercise any of these rights, contact us using the information in Section 10. We will respond to verified requests within a reasonable timeframe.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Dynamo Roofing LLC
South Point, Ohio — Serving the Tri-State Area (OH, KY, WV)
Phone: (740) 550-0376
Email: admin@dynamoroofingllc.com
Website: https://dynamoroofingllc.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.